FAQs
WHAT IS A CAR SPOILER?
Car spoilers are the most popular car accessory in America today. Our
factory style spoilers look exactly like the spoiler you would buy from
Ford, Honda or any other company, but they usually cost half as much.
Saving you a lot of money.
The main difference in our factory style spoilers & the factory's
spoilers should be the placement of the bolt-holes. We may move the
bolt-holes from where the factory places them for ease of installation
or for increased stability. If you are replacing a factory
spoiler or a custom spoiler, it may be necessary to fill the old holes,
touch them up with primer and paint and drill new holes. This is not
hard & any body shop or handyman can do it quickly.
Our spoilers come as either bolt-on or no drill with double-sided 3M
tape. If it does not say, it is a bolt-on.
CAN I BUY MY CAR SPOILER PAINTED?
If your car spoiler is available painted, you will find the color listed
on the options. We only carry the most popular colors with painted
spoilers. That is the reason we are able to sell our spoilers as
inexpensively as we do.If "UNPAINTED" is the only choice, that
spoiler can not be painted by us.
Remember, your spoiler's paint will be factory fresh just like your
car was when new. If your car is several years old, or the paint has
faded, the spoiler will not match perfectly. You should buy an unpainted
spoiler and have a local body shop match the paint to your car if your
paint is faded.
Nearly any local body shop can paint the spoiler for you. It will
need to be lightly sanded and primered. You could always print a picture
of the spoiler and take to your local shop and receive a quote before
purchasing the spoiler. It normally costs between $75 & $125 to have a
spoiler painted. Prices depend on the size of the spoiler and the color
of the paint. Some paints are higher than others.
Painted spoilers will have the light installed, if applicable, and
the tape if it is a no-drill spoiler.
REQUIRED:
Choose your spoiler, then you MUST confirm your Year, Make
& Model and the
vehicle's color code
in the shopping cart's
Delivery Instructions
section (at the bottom of the order form) if ordering a painted
spoiler.
Occasionally, we will run out of a spoiler in a color.
If this happens, we will email you back and let you know.
You will have three options:
- Cancel the order. We will refund you the full amount.
- We can ship it primered and you can get a local body shop there
to paint it for you. We will refund the cost of the paint.
- We can charge you an additional amount (usually ranges from
$40-60) and we will get a shop here to paint it and then we will
ship it to you. We will email you and tell you what the extra
charge would be.
It will be up to you to decide.
WHERE DO I FIND MY COLOR CODE?
We must have the
color code
of your vehicle to paint your spoiler to match. Some cars may have four
variations of black or white. That is why we must use the color
code to match it up.If you don't know where your color code is,
please call your local dealership with the VIN # to find the information
we need. Most dealerships will tell you the color if you call the parts
department with your VIN#.
We can not accept GM paint codes
without the WA number. This means Buick, Cadillac, Chevy,
GMC, Hummer, Oldsmobile, and Pontiac. This is a 4-digit code with either
a WA or another letter in front of the 4 numbers.
On two-tone paint codes, the top color MUST be
provided.
NOTE: Due to paint systems, painting batch and many other
external factors, spoilers painted may differ slightly from the original
color; we shall not be held responsible for this slight difference in
color variance. Factory specifications allow for a degree of variance
due to factors which are beyond our control. For vehicles which are
above two years, we cannot be responsible for the variance due to
fading.
MAKING THE SPOILER
Our spoilers are priced inexpensively, because they are already primered
or painted and boxed. They usually ship the same business day or
the next day after they are ordered.The spoiler is then shipped via
UPS ground or USPS to the address you have provided.
In some cases, we may have a backlog on a particular spoiler. We try
to let you know which ones they are on the website. If that is the case,
we will let you know and see if the wait is alright with you. We will
gladly cancel your order and refund your money if it is not.
If you would like, we can switch you to a different spoiler, but we
will always contact you to see what you want to do.
We can ship by a faster method, but please remember that the
box is oversized and the cost goes up significantly for 2nd day (usually
$70-80) or next day shipping (usually $100-110). But, the spoiler can
not go faster through the manufacturing process. We are not responsible
for UPS delays or routing errors.
WHOLESALE?
If you order more than 5 spoilers at one time, we will discount your
order by 10%. To do this, we will go back into your order and
REFUND 10% to your card.
CAN I SEND IN A CHECK?
Yes. Simply
print
the order form, and fill in the information required from the
website (part number, cost, S&H), then fill in your address, etc. If you
want it painted, you must fill in the paint code and tell us the color
it is (silver, light tarnished silver, etc.). Painted spoilers must have
the color available on our site to order that color. Total and send it
to the address on the order form. We accept checks, money orders and
cashier's checks. Personal checks will be held until they clear the bank
(3-5 business days).
CAN I SEND IT TO A DIFFERENT ADDRESS?
NO. At least not through the shopping cart.
If you are sending to a local work address, you may email us and we
will approve the sale on a case by case basis. This is due to a rash of
fraudulent transactions. Otherwise, we must require the sale to be paid
for by a Bank Transfer or Cashier's Check.
Simply
print
the order form, and fill in the information required from the
website (part number, cost, S&H), then fill in your address, etc. If you
want it painted, you must fill in the paint code and tell us the color
it is (silver, light tarnished silver, etc.). Total your purchase and
send it to the address on the order form.
Bank Transfers are fast, but our bank charges $25.00
for this. So, you will need to add that to your total. You will
need to
contact us for the bank transfer information. Bank Transfers are
REQUIRED for ALL orders going outside the 48 contiguous United
States.
CAN I ORDER A CAR SPOILER IF I LIVE OUTSIDE
THE UNITED STATES?
Yes. But, you will need to
email us with your complete mailing address and the
part number of the spoiler, so that we can give you a quote on the
freight via USPS or UPS. We will send you back an email with the
total.
We try to ship smaller spoilers through the U.S. Post Office.
Large spoilers can not be shipped through the U.S. Post
Office. So, they may only be able to ship via UPS. Many times, UPS
charges are more than the spoiler's cost. We will let you know what the
shipping charges will be, but if they are too much, we understand.
We cannot arrange special shipping. If you want it
delivered by a freight company, you must have the package picked up from
our location and shipped to you.
We can ship to an exporter who can then ship to you.
Orders to Alaska, Hawaii and Canada can be paid with a
credit card, but must be ordered over the phone or by email. We will
need to
calculate your shipping costs as they are more than inside the 48
main states of the U.S.
Email us your address and part number and we will give you the
total (not including any duties and taxes).
We can not guarantee color match or guarantee fit or
warranty any product leaving the United States due to the shipping costs
incurred.
If you decide that the total price is acceptable and you want the
spoiler, we will send you the information to complete the order.
If you want to do a bank transfer, it will cost extra. Our bank
charges $25.00 to process a bank transfer. So, you will need to
add that to your total (if we give you a total, we will add it
in).
You will need to contact us for the bank transfer information.
Bank
Transfers are REQUIRED for ALL orders
outside of Canada and the U.S.
If you agree to our price including shipping, we will email you with the
information you need to take to your bank to wire the money to our bank.
We will process your order as soon as accounting sees the funds in
our account. This takes 1-5 days depending on where you are.
AFTER THE SALE
After you purchase a spoiler, we will fax or email you an invoice.
This will be done the next business day after your order has been
placed.
Normally, we will email you the tracking number after the item ships,
so you will know when to expect your part. Your tracking info will
include the expected arrival date.
If you have not received your spoiler within 2 weeks, feel free
to
email and ask for a tracking number or expected delivery date.
Please, be sure to include your invoice number and full name to insure
we are checking on the right spoiler.
The order line does not have access to your order once it has gone to
the warehouse. The warehouse manager will answer your questions when not
on the floor in manufacturing.
PRICE MATCHING?
NO. We do not match other spoiler dealers' prices. We cannot
vouch for the quality of their spoilers. If you see the exact same
spoiler somewhere else for 1/2 the price, it might be a good deal...it
might not be. If most stores have it for nearly the same price and one
is dramatically less, chances are that their quality may not be as good.
Make sure that the car spoiler you buy will last for years to come.
RETURNS?
Spoilers can not be returned except to be exchanged for the same
item number and then only in the case of defects in the spoiler
or paint.
All exchanges
must be approved and a RMA number given within 15 days of receipt of the
item.
We do not accept returns because of changed minds or because you
don't like it. Sorry. WARRANTY All
Spoiler-Town-USA products are warranted for a period of three years to
be free from manufacturing defects and paint work from the date of
purchase. This warranty applies to the first or original purchaser only
and is not transferable to any other subsequent owners. Warranty claims
are not applicable to damages due to modification, misapplication,
improper installation, accident, improper handling or negligence such as
damaging the paint work by cutting the inner packaging.
The cost of painting, repainting, labor charges,
installation, incidental damages, shipping, handling, injuries or any
other damages whatsoever will not be reimbursed. The cost of
shipping the spoiler back to us and the replacement spoiler being sent
to you are your responsibility.
All LED lights are under warranty claim for one year
from the date of purchase.
To obtain this warranty, purchasers are to provide
the proof of purchase.
Do take note that on products we have painted by an
outside body shop, we may only assist you to liaise with the contractor
on the paint warranty. |
